Semsons Posting Page
Sunday, December 24, 2006
New updated TomTom Map is now available for ordering from TomTom website. If you have Navigator 6 or GO 910/510/ONE, the update is free. If you have Navigator 5 or GO 300/700/Rider, the price is $49.99.

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by: Semsons


Blogger Bruce said...

I am very glad TomTom is releasing updated North American maps; however, I am very disappointed in their handling of customer satisfaction issues that are related to mapping deficiencies.

In my case, I purchased a Rider two months ago at the very high price of about $800. It’s a decent unit, but there is one major flaw that has yet to be resolved–It will not navigate to my home–not by address and not by GPS position. TomTom customer service says it is related to the current mapping database, and my location seems to be impacted (Southern California??). I was told during the past two months that a map update would resolve the problem.

I frankly do not believe it is very customer focused to expect a patient customer who has already paid $800 for a navigation unit that will not navigate to the home location to pay another $50 to resolve it. Just my opinion–but I am expecting better treatment from this company.

December 27, 2006 at 6:55:00 PM PST  

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